Legal
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Annapoorna online ordering platform (the "Service") operated by Annapoorna, located in the San Francisco Bay Area, California. By placing an order or creating an account you agree to be bound by these Terms. Please read them carefully.
1. Ordering & pickup
The Service provides takeaway pickup only — we do not offer delivery. When you place an order you select a specific pickup location and scheduled pickup time. All orders must be collected in person at the chosen location. Please bring your order confirmation (email or order number) when collecting.
Orders are prepared fresh to order. Estimated pickup times are good-faith estimates and may vary with kitchen demand. We will contact you at the email or phone number provided if there is a significant delay.
2. Pricing & payment
All prices are shown in USD and are inclusive of applicable sales tax unless stated otherwise. Payment is collected securely at checkout via Stripe, our PCI-DSS Level 1 certified payment processor. We do not receive, transmit or store your full card number — your payment details go directly to Stripe from your browser.
You authorise us to charge the total amount shown at checkout, including any optional tip you add. Tips are entirely voluntary and go directly to our team.
3. Cancellations & refunds
Because food is prepared fresh to order, our cancellation window is short:
- Before preparation begins: Contact us immediately at hello@myannapoornafoods.com. If your order has not yet entered preparation, we will cancel it and issue a full refund to your original payment method within 5–10 business days.
- After preparation has begun: We are unable to cancel orders once preparation is underway. If your order is not ready on time or there is a quality issue, contact us and we will make it right — either by re-making your order or issuing a partial or full refund at our discretion.
- No-shows: If you do not collect your order within 60 minutes of the scheduled pickup time and have not contacted us, the order is forfeited and no refund will be issued.
- Store closures: If we are unable to fulfil your order due to an unexpected closure or out-of-stock situation, you will receive a full refund automatically.
Refunds are credited to the original payment method. Processing times depend on your card issuer (typically 3–10 business days).
4. Coupons & promotions
Promo codes are subject to their individual conditions (minimum order value, expiry date, usage limits, eligible items) and may be withdrawn at any time without notice. One code per order unless stated otherwise. Codes have no cash value and cannot be exchanged for cash or combined with other offers unless explicitly stated.
5. Reward points programme
Where the rewards programme is active, registered customers earn points on eligible paid orders at the current earn rate and may redeem them for a discount on future orders subject to minimum redemption thresholds. Points:
- Have no cash value and are non-transferable between accounts.
- May be adjusted or reversed if an order is refunded, cancelled or found to be fraudulent.
- May expire if your account is inactive for 12 consecutive months.
- Are forfeited if your account is terminated for a violation of these Terms.
We may change earn/redeem rates, minimum thresholds, or end the programme with 30 days' notice posted on the Service.
6. Food & allergens
All food served by Annapoorna is 100% vegetarian. While we take every care during preparation, our kitchen handles common allergens including nuts, dairy, gluten, sesame and soy. Cross-contamination cannot be fully excluded. If you or anyone in your group has a food allergy or intolerance, please note it in the order notes field and speak directly with store staff before collecting. We cannot guarantee that any dish is free from a specific allergen.
7. Accounts
Creating an account is optional — you may always order as a guest. If you create an account:
- You are responsible for maintaining the security of your password and for all activity that occurs under your account.
- You must provide accurate, current contact details. Inaccurate details may prevent us from fulfilling your order.
- Notify us immediately at hello@myannapoornafoods.com if you suspect unauthorised access.
- You may delete your account at any time by contacting us.
8. Acceptable use
You agree not to: (a) place fraudulent or bad-faith orders; (b) use automated tools to scrape, overload or disrupt the Service; (c) attempt to circumvent security measures; (d) resell food ordered through the Service for commercial gain; or (e) use the Service if you are under 13 years of age. We may suspend or terminate access for violations and may report suspected fraud to relevant authorities.
9. Intellectual property
All content on the Service — including text, logos, photography, menu descriptions and software — is owned by or licensed to Annapoorna. You may not reproduce, distribute or create derivative works without our prior written permission.
10. Disclaimer & limitation of liability
The Service is provided "as is." To the fullest extent permitted by California law, Annapoorna is not liable for any indirect, incidental, consequential or punitive damages arising from your use of the Service. Our total liability for any claim arising from a specific order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence.
11. Governing law & disputes
These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law rules. We encourage you to contact us first to resolve any dispute informally. If informal resolution fails, disputes will be resolved in the state or federal courts located in Alameda County, California, and you consent to personal jurisdiction there. Nothing in this section prevents either party from seeking emergency injunctive relief.
12. California consumer rights
If you are a California resident, you have additional rights under California consumer protection laws, including the right to receive clear disclosure of any fees or charges before you pay. For privacy rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy.
13. Changes & contact
We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Service or by email. Continued use after a change takes effect constitutes acceptance. The "last updated" date at the top of this page reflects the most recent revision.
Questions about these Terms? Contact us at hello@myannapoornafoods.com.