Legal
Refund & Cancellation Policy
This policy explains how order cancellations and refunds are handled for Annapoorna. It applies to online, in-store point-of-sale, and event/QR orders. Payments are processed by Stripe.
1. Order changes & cancellations
Because food is prepared fresh to order, cancellation is only possible before preparation begins. If you need to change or cancel an order, contact us as soon as possible at hello@myannapoornafoods.com. Once preparation has started, a cancellation may not be possible.
2. Refund eligibility
We will issue a refund where an order cannot be fulfilled, was charged in error, or where required by applicable law. Requests should be made within [REQUIRED OWNER INPUT: REFUND REQUEST WINDOW, e.g. 14 days] of the order date. Quality concerns are handled case by case; please contact us promptly with your order number.
3. How refunds are issued
- Card / online payments: refunded to the original payment method through Stripe. Funds typically appear within 5–10 business days depending on your bank.
- Cash (in-store): refunded in cash at the location where the order was placed, subject to manager approval and identity of the purchaser where appropriate.
Full and partial refunds are supported. We never refund more than the amount actually paid.
4. Non-refundable items
[REQUIRED OWNER INPUT: NON-REFUNDABLE ITEMS / CONDITIONS, if any]. Voluntary tips may be refunded on request where the underlying order is refunded.
5. Event & pre-order purchases
Event or campaign pre-orders that include a scheduled collection are refundable up to [REQUIRED OWNER INPUT: EVENT REFUND CUTOFF, e.g. 24 hours before the event] unless stated otherwise on the event page.
6. Disputes
If you believe you were charged incorrectly, contact us first so we can resolve it quickly. You retain any rights you have under applicable U.S. consumer-protection law and with your card issuer.
See also our Terms of Service and Fulfillment Policy.