Legal
Pickup & Order Fulfillment Policy
This policy describes how Annapoorna orders are prepared and collected.
1. Pickup only
Orders are fulfilled as takeaway pickup at the location you select during checkout. You choose a scheduled pickup time; please arrive within your selected window. Bring your order confirmation (email or order number). Event and point-of-sale orders may instead use a collection code / QR shown at the counter.
2. Delivery
We do not offer delivery. All Annapoorna orders are for scheduled pickup only at the location you select at checkout.
3. Preparation & timing
Food is prepared fresh to order. Pickup times are good-faith estimates and may vary with demand. We will contact you at the email or phone provided if there is a significant delay.
4. Collection & handover
Paid event/counter orders receive a collection code and QR for secure handover. Staff verify the code at pickup. A collection code is issued only after payment is confirmed, and an order that has been refunded or cancelled can no longer be collected.
5. Uncollected orders
Orders not collected within [REQUIRED OWNER INPUT: UNCOLLECTED ORDER HOLD TIME, e.g. end of business day] may be discarded for food-safety reasons. Refund handling for uncollected orders follows our Refund & Cancellation Policy.
6. Allergens & food safety
If you have allergies or dietary requirements, please tell us before ordering. [REQUIRED OWNER INPUT: ALLERGEN / CROSS-CONTAMINATION STATEMENT].
7. Locations & hours
Current locations and hours are shown on our store home page. Hours may change on holidays.